Privacy Policy

Binding language: Hebrew. In the event of any inconsistency between the Hebrew version and any version in another language, the Hebrew version shall prevail. This Privacy Policy explains how Clear Web / קליר ווב collects, uses, stores, shares, and protects personal information and technical information in connection with the website, personal area, user account, accessibility scanner, scan reports, business inquiries, support inquiries, CRM services, Cookies, and related services. The service is operated by Imri Wainberg, Osek Patur, Israel. For privacy-related inquiries, contact us at: info@clearweb.co.il. The websites covered by this policy are: clearweb.co.il and www.clearweb.co.il.

Clear Web is a B2B service intended mainly for businesses, website owners, marketers, developers, service providers, and organizations that wish to understand and improve aspects of accessibility, technical quality, and user experience on websites. The service may include an informational website, personal area, account creation, accessibility scanner, saved scan results, technical reports, profile management, business inquiries, CRM, support, and in the future also paid plans, invoices, and payments. Use of the personal area and the scanner requires account creation or login through a method we make available.

The service is intended only for business users aged 18 or older, or for authorized representatives of a business, company, nonprofit, organization, client, or other professional entity. The service is not intended for children or minors, and we do not knowingly seek to collect personal information from minors. If we learn that information from a minor has been collected contrary to this policy, we will act to delete, restrict, or otherwise handle the information according to the circumstances and applicable law.

Account and registration: When creating an account, we may collect full name, email address, website address, password in encrypted form or managed through an authentication mechanism, consent to the Terms of Use and Privacy Policy, date of consent, approved version of the documents, internal user identifier, and login data. Alternatively, the user may log in through Google, in which case we will receive basic information required for login and user identification, such as name and email address, according to Google’s settings and policies. Required and optional information: Full name, email, website address, password or login through Google, and approval of the Terms of Use and Privacy Policy are required for creating an account and using the service. The user profile may also include optional information such as company name, role in the organization, preferred language, phone number, and address. If required information is not provided, it may not be possible to create an account or use parts of the service. Scans and reports: When a scan is performed, we may store the URL, domain, scanned pages, scan status, score or result, number of pages, number of findings, severity levels, WCAG criteria, possible indication of accessibility components or overlays, error messages, execution times, timestamps, raw data, and additional technical results. For each scanned page, we may store the page title, status code, screenshot of the scanned page, test findings, and technical data. For each finding, we may store rule ID, description, severity, help link, number of elements, selector, XPath, HTML snippet, failure summary, and relevant raw data. Content that may appear on the scanned website: Because the scan is performed on web pages, reports may include text, screenshots, HTML, contact details, names, links, business content, or other information that appeared on the scanned page. The user is responsible for ensuring that the scan and use of the results are permitted under law, agreement, privacy policy, confidentiality obligations, and third-party rights. Inquiries, support, and communication: When contacting us through the website, email, WhatsApp, phone, or another channel, we may collect name, email, phone number, business name, website, inquiry subject, message content, inquiry date, inquiry source, IP address when submitting a form, handling status, internal notes, and communication history. CRM and business leads: We may store information in internal systems about clients, potential clients, business inquiries, and relevant businesses, including business name, contact person name, role, email, phone number, website, scan or technical review findings, notes, lead source, handling status, records of calls, messages, WhatsApp, email, and other communications. Technical information, logs, and analytics: When using the website or the service, we may collect IP address, browser type, device type, operating system, language, general region, viewed pages, system actions, referrals, measurement identifiers, Cookie data, usage events, errors, loading times, security data, and other technical data required for operation, security, abuse prevention, troubleshooting, measurement, and service improvement.

We collect information from several sources: information provided directly by the user during registration, profile use, scan activation, or contact with us; information generated automatically when using the website and service; information received from login, email, infrastructure, analytics, or technical service providers; information appearing on the scanned website; and business information from public sources, business websites, business directories, referrals, previous communications, or other legitimate business sources. When we contact a business or business contact, the information may have been collected from a public or business source and not directly from that person. In such cases, the information is used for business outreach, assessing suitability for Clear Web’s services, customer relationship management, documenting inquiries, and internal follow-up, subject to law.

We use information for the following purposes: - Creating an account, logging in, identifying the user, and managing a profile. - Operating the scanner, performing scans, creating reports, and displaying results in the personal area. - Saving scan and report history, to the extent the service allows this. - Providing support, handling inquiries, documenting communications, and managing CRM. - Business outreach to existing or potential clients, including assessing suitability for services, presenting general findings, and offering relevant services. - Sending operational messages, such as email verification, password reset, account deletion, security notices, and essential service messages. - Information security, abuse prevention, fraud prevention, monitoring unusual activity, restricting prohibited uses, and enforcing the Terms of Use. - Usage analysis, measurement, service improvement, user experience improvement, and improvement of scanning and reporting processes. - Managing billing, invoices, and receipts, if and when paid services are activated. - Compliance with legal, tax, bookkeeping, dispute resolution, legal proceeding, and rights-protection requirements.

The service may allow scanning of public web pages and generation of technical reports. These reports may include technical information and content from the scanned website, including screenshots of scanned pages, HTML snippets, selectors, XPath, texts, headings, links, raw data, and findings according to testing rules. The reports reflect the condition of the page or website only at the time of the scan. A report may become outdated shortly after being generated due to changes in content, code, design, plugins, third-party components, loading conditions, personalization, or other factors. Some information used for scan processing, including screenshots or technical processing data, may be stored temporarily in processing systems for report generation, troubleshooting, security, or completion of the scan process. We aim to minimize this temporary storage to what is required for operating the service. The service must not be used to scan private areas, password-protected areas, client areas, internal systems, admin panels, portals, forms containing non-public personal information, pages containing sensitive information, or any page where scanning may violate law, agreement, confidentiality obligations, or third-party rights. We may, at our discretion and subject to law, delete, restrict, hide, suspend, or prevent access to reports, scans, results, or data if we believe they include sensitive information, private information, confidential information, information submitted without authorization, abuse, a security risk, a legal risk, harm to a third party, or a violation of the Terms of Use.

Clear Web may perform proactive business reviews of public pages on business websites for the purpose of assessing suitability for services, making business contact, presenting general findings, and offering relevant services. Such reviews are intended for public pages only and are not intended to access private areas, password-protected areas, internal systems, client portals, or information not intended for public viewing. As part of business outreach and leads, we may store business name, contact person name, role, email, phone number, website address, lead source, general technical findings, notes, handling status, and communication history. This information is used for managing business relationships, documenting inquiries, matching services, internal follow-up, and improving sales and service processes. You may contact us at any time and ask to stop receiving business outreach, correct details, remove details from outreach lists, or inquire what business information is stored, subject to law and operational, legal, and security limitations.

We may send operational and essential messages related to the account or service, such as email verification, password reset, account deletion notices, security notices, support responses, and other service messages. It may not be possible to opt out of essential messages required to operate an active account or comply with security and legal requirements. As of the update date of this policy, we may conduct manual sales outreach to businesses or business contacts by email, WhatsApp, or phone, where the outreach is relevant to Clear Web’s services and to a legitimate business purpose. If newsletters, automated campaigns, or marketing mailing lists are activated in the future, they will be operated according to law, including an unsubscribe mechanism or a reasonable way to request that communications stop. You may ask us to stop business or marketing communications by contacting info@clearweb.co.il or through an unsubscribe mechanism, if one is included in the message.

The website and service may use Cookies, localStorage, sessionStorage, and similar technologies for operating the website, saving preferences, security, login management, measurement, analytics, improving user experience, advertising, campaign attribution, and understanding website activity. Usage categories may include essential Cookies, preferences such as language, analytics, measurement, advertising, and marketing. The cookie banner allows approval, rejection, or customization of non-essential Cookies. User preferences are stored in localStorage under the name clearweb_cookie_consent and subject to the Cookie Policy version or relevant consent settings. As of the date of this policy, we use or may use tools such as Google Tag Manager, Google Analytics 4, Google Ads tags, and similar tools for measurement, advertising, and attribution. In the future, we may also use additional tools such as Vercel Analytics, Hotjar, or similar tools for usage analysis and user experience improvement, subject to consent settings and law. We work to ensure that non-essential analytics, advertising, or marketing tags are activated only according to the user’s preferences and required consent, to the extent consent is required by law.

We use or may use tools for monitoring errors, failures, performance, and security events, including Sentry or similar tools. The purpose of this use is to identify errors, understand failures, improve stability, protect the service, and handle unusual events. This data may include technical information such as browser type, operating system, IP address, event identifiers, system paths, response times, error messages, and relevant actions near the error. We do not intend to send these tools sensitive information, full user profile content, or information not required for diagnostics, and we will work to minimize the information as much as possible.

As of the update date of this policy, paid plans on the website may not yet be active. In the future, Clear Web may offer paid plans, subscriptions, credits, add-ons, or paid professional services. If and when paid services are activated, payments may be made through a payment provider such as UPay or similar providers. Invoices, receipts, and accounting documents are or may be generated through Sumit or similar accounting providers. We do not intend to store full credit card numbers on our systems. Payment details will be processed by authorized payment and clearing providers, according to their policies, terms, and security measures.

We share personal, business, or technical information only as required for the purposes described in this policy, for operating the service, support, security, payments, invoices, business communications, legal compliance, or protection of our rights. Categories of providers and parties that may receive information include: hosting and infrastructure providers such as Vercel or similar providers; database providers such as Neon or similar providers; email, mailbox, forwarding, and sending providers such as Zoho, Resend, Gmail, or similar providers; analytics, measurement, and advertising providers such as Google Tag Manager, Google Analytics 4, Google Ads tags, and similar tools; error monitoring providers such as Sentry if implemented; usage analysis providers such as Hotjar or similar tools if implemented; payment providers such as UPay if payments are activated; invoice and receipt providers such as Sumit; contractors, developers, and service providers who assist with development, maintenance, support, security, and operations; competent authorities, courts, legal advisors, or other parties where required by law, legal process, request of a competent authority, or for protecting our rights. We may replace providers, add providers, or remove providers from time to time, provided that information is used according to the purposes of this policy and applicable law.

The service is intended mainly for users and businesses in Israel, but some of our providers or their subcontractors may process, store, or back up information in Israel, the United States, the European Union, or other countries. Use of the service means understanding that information may be transferred, stored, or processed outside Israel, subject to applicable law, contractual arrangements, and appropriate security measures where required.

We retain information for as long as it is required for the purposes for which it was collected, for operating the service, information security, support, account management, CRM management, business communications, bookkeeping, legal compliance, dispute handling, abuse prevention, or protection of our rights. General retention policy: - Account information: retained while the account is active, and afterward for the period required for deletion, backup, security, troubleshooting, legal compliance, or legal protection. - Optional profile details: retained while the account is active or until the user updates or deletes them, subject to legal, security, and backup limitations. - Scans and reports: retained as long as they are required for displaying the report, scan history, and the service, or until deletion by the user or proactive deletion by us, subject to backups, security, errors, disputes, and law. - Reports deleted by a user: removed from active systems where possible, except for information that may temporarily remain in backups or be retained under law, security, dispute, or legal need. - Technical and security logs: generally up to 30 days, unless they must be retained for a longer period for security, abuse prevention, troubleshooting, internal review, dispute, or legal obligation. - Leads, business inquiries, and regular inquiries: generally up to 24 months from the last interaction, unless it is required or reasonable to retain them longer for an active business relationship, service documentation, dispute, legal protection, or legal obligation. - Client correspondence, agreements, orders, invoices, receipts, and accounting data: up to 7 years or another period required by law. - Cookie and analytics data: according to tool settings, consent given, the Cookie Policy, and applicable law. Deleted information may remain for a limited period in backup systems according to backup cycles. Such information will not be actively used, except for restoration, security, troubleshooting, legal compliance, or legal protection.

Users may be permitted to delete individual scan reports from their account, to the extent this function is available in the system. After deleting a report, the report will be removed from active systems where possible, subject to backups, security, law, disputes, and legal protection. Users may be permitted to delete their account themselves or request account deletion by contacting us. Account deletion may delete or restrict access to the profile, scan history, reports, and related data, but we may retain certain information where required or permitted by law, tax, bookkeeping, security, fraud prevention, enforcement of Terms of Use, dispute handling, backups, or legal protection. We may, subject to law and at our discretion, restrict, suspend, block, delete, or prevent access to an account, scan, report, data, result, user, domain, or use of the service, with or without prior notice, if we believe there is a reasonable reason to do so. Such reasons may include violation of the Terms of Use, abuse, bypassing limitations, unauthorized commercial use, competitive use or profit generation from the service without approval, problematic scanning, harm to a third party, security risk, legal risk, harm to infrastructure, suspicious activity, legal requirement, request of a competent authority, or reasonable operational need. Nothing in this section derogates from users’ rights under law, and we will act according to our obligations regarding personal information.

Subject to applicable law, you may contact us to request access to personal information, correction of incorrect or incomplete information, deletion of information where possible, restriction of information use, an explanation of how information is used, cessation of business or marketing communications, or answers to privacy-related questions. Privacy contact address: info@clearweb.co.il. We may request additional details to verify the requester’s identity or confirm that the requester is authorized to receive certain information. Requests will be handled according to law and taking into account technical, legal, security, and operational limitations. We may not be able to comply with a request, in whole or in part, if there is a legal obligation or lawful justification to retain the information, such as bookkeeping, security, fraud prevention, dispute, legal proceeding, enforcement of terms, or protection of our rights.

We implement reasonable and customary security measures in relation to the nature of the service and the information, in order to protect against unauthorized access, abuse, alteration, disclosure, deletion, or loss of information. These measures may include use of HTTPS, access controls, permission management, separation of secrets and environments, secure password storage, monitoring of errors and events, limiting access for contractors and service providers on a need-to-know basis, backups, internal reviews, and minimization of information that is no longer required. However, no system is completely secure. We cannot guarantee absolute protection against intrusion, malfunction, information loss, unauthorized access, or a security event.

The service is not intended for intentional collection of sensitive information, including medical, biometric, sensitive financial information, information about minors, personal information from private areas, or other types of sensitive information. The service must not be used to scan pages containing sensitive information, information about minors, medical information, sensitive financial information, biometric information, non-public customer details, user areas, portals, internal systems, or any information that the user is not authorized to transfer or process through the service. Because the scanner may process content from scanned pages, a report may include sensitive information or information about minors if such information appeared on the page. The user is responsible for ensuring that the pages they scan do not include such information, or that they have clear legal authorization to process it. We may delete, restrict, or remove reports or data that appear to us to include sensitive, private, confidential, or unauthorized information.

The user is responsible for ensuring that entering a URL, performing a scan, processing website content, and using reports are done lawfully, reasonably, and permissibly, and do not violate privacy rights, confidentiality obligations, intellectual property rights, terms of use of a scanned website, obligations toward a client or third party, or any law. The service is intended for legitimate business use by clients, potential clients, and authorized users. The service must not be used to provide a competing service, generate unauthorized commercial profit, perform scraping, abnormal crawling, security testing, penetration testing, load testing, harm infrastructure, bypass limitations, or any other use inconsistent with the purposes of the service and the Terms of Use. We may restrict or prevent use of the service, scans, or reports if we believe the use is inconsistent with the purposes of the service, creates a legal or operational risk, harms a third party, is used for unauthorized commercial activity, or violates the Terms of Use.

We may update this Privacy Policy from time to time, including due to changes in the service, providers, technologies, law, regulatory requirements, or business and operational needs. In the event of a material change, we will take reasonable steps to inform users, for example through the website, the personal area, an email notice, or another appropriate method. Continued use of the service after an update is published will be considered acceptance of the updated policy, to the extent permitted by law. If the law requires renewed consent or special notice, we will act accordingly.

For questions, requests, or privacy-related inquiries, contact us: Clear Web / קליר ווב Operated by: Imri Wainberg, Osek Patur Country: Israel Email: info@clearweb.co.il Websites: clearweb.co.il / www.clearweb.co.il