Website accessibility, with peace of mind

No. In order for us to take responsibility for your website's accessibility, we first need to confirm that we have the professional and technical ability to meet our commitments. That is why joining the service is subject to an initial fit check, in which we review, among other things, the website's structure, the technological infrastructure, and our ability to make fixes on it and maintain its accessibility over time. For the check, access to the management systems or cooperation with the technology party responsible for the website is required in some cases. Our goal is not to add as many clients as possible, but to accept clients to whom we can provide the full service and responsibility we commit to.

Clear Web's service model is based on an ongoing commitment to every client, including thorough remediation, ongoing maintenance, monitoring, handling inquiries, and a legal protection envelope. To meet these commitments, every new client requires us to prepare professionally, operationally, and financially — not only at the time of joining, but throughout the service period. That is why we expand our circle of clients in a controlled way, according to our ability to provide every client with the level of service and responsibility we committed to. We prefer to grow at a pace that lets us stand behind our commitments, instead of compromising on the quality of the service.

The legal responsibility for meeting accessibility requirements does remain yours. We do not claim to change the law. We change the way you deal with the duties and risks that come from it. At Clear Web we take on the professional handling of your website's accessibility — from finding and fixing defects through ongoing maintenance and handling inquiries. Beyond that, as part of our contractual commitment, we fund legal representation for you and bear the legal expenses and the compensation payments covered by the agreement, with no deductible on your part. We believe that without responsibility on our side, we cannot give you the peace of mind and the trust that we are doing the work required to reduce your risk as much as possible. That is why we do not settle for sharing the burden with you — we carry it ourselves.

Our first goal is to prevent problems, not only to handle them after they occur. That is why we carry out thorough remediation at the code level, combine automatic and manual testing, and continue to monitor and maintain the website throughout the service period. But even professional and thorough accessibility work cannot guarantee that defects will never be found, or that a complaint will never arrive. Websites are dynamic systems that change and get updated all the time, and changes in content, components, and infrastructure can create new accessibility problems. For these reasons, and because we want to give you as thorough and comprehensive a service as possible, we do not settle for reducing the legal exposure. We also respond when a problem arises. That way we give you a complete envelope of protection, in place of a narrow technical fix.

We treat our commitments with full seriousness, and that is why Clear Web's operating model is built around professional, controlled risk management. First, we act proactively to reduce risk through thorough remediation, maintenance, and ongoing monitoring. Second, every new client goes through a fit check, and we limit the pace of taking on clients according to our ability to meet our commitments. Alongside that, we insist on responsible financial preparation, controlled management of the financial exposure, and matching resources and financial solutions to the scope of the commitments we take on. We review and improve this setup on an ongoing basis, in order to preserve the stability of the service and its ability to support our clients over time. The principle that guides us is simple: not to take on commitments without examining the ability to meet them.

This is an important question, especially when the service is based on an ongoing responsibility. First, the accessibility fixes we make are embedded directly in your website and do not depend on Clear Web continuing to operate. Even if operations stop, the work we did remains on the website, as long as changes that harm it are not made. But we understand that the real concern is not only what will happen to the website, but what will happen to the legal protection and to our financial commitments. That is why we insist on controlled risk management, limit the scope of commitments according to our ability, and work to strengthen our financial backup setup, with the aim of reducing dependence on the company continuing its day-to-day operations. It is important to us to be precise: if the company stops operating, it cannot be assumed that the maintenance and guidance services will continue as usual. Continued response to legal and financial commitments also depends on binding arrangements that remain valid in such a scenario. We will not promise you protection that does not actually exist. Our commitment is to build the service so that the commitments we take on rest on responsible risk management and on a suitable financial foundation.

Our goal is to remove almost all of the day-to-day handling of website accessibility from you. For us to do that efficiently and meet our commitments, we need your cooperation on a few basic matters. You need to give us access to the relevant systems so we can carry out checks and fixes, and to keep contact details valid and up to date. In addition, it is important to pass us, without delay and no later than three business days, every inquiry, complaint, warning letter, or legal document you receive about accessibility. In the case of a legal proceeding, cooperation is also required in passing information and documents, and in avoiding a commitment to a settlement or an admission of liability without coordinating with us. Beyond that, we are here to manage this area for you — so you can keep focusing on your business.